Help & Support

Troubleshoot an issue and find the support contact for your deployment.

Start with the guide for the feature you are using. If you still need help, use the support contact for your deployment.

Before you request help

  1. Check that you selected the correct organization, workspace, and database.
  2. Check the guide’s permissions and feature requirements. Ask your administrator to confirm your access if a control is unavailable.
  3. Record the exact error and the steps that caused it. Check the guide’s troubleshooting section before retrying.
  4. For an integration issue, check its credentials, permissions, rate limits, and connection status.

Report an issue

Include the expected result, actual result, and steps to repeat the issue. Add your browser or app version and the time with its time zone.

Include the affected organization, workspace, or record reference when it is safe to share. Remove passwords, API secrets, personal inbound email addresses, and confidential record content from messages and screenshots.

Support for your deployment

For a hosted white-label or dedicated deployment, use the support channel supplied by your organization or deployment operator. Ask your organization administrator if you do not know the contact.

Blue-hosted support

For Blue-hosted accounts supported by Blue, email manny@blue.app. Use this contact for account access, billing enquiries, integration help, or issue reports.

Support entitlements depend on your plan. See Billing for Blue-hosted support levels.